Shipping

Please note our policies below before purchase:

Dispatch time

We aim to dispqatch within 2 business days of order and usually within 24 hours.

Carrier

Royal Mail (except for some multiple orders - see below)

Postage type

Standard untracked air mail service for total goods valued at £25 and less (UK - First Class service).

Tracked and signed serfvice for goods valued at over £25 (UK - First Class Signed Delivery but Special Delivery for jewellery)

A private courier service may be required for large orders of multiple items.

Estimated time from dispatch to delivery:

UK - 1-2 business days

Europe - 1-2 weeks

Rest of World - 2-4 weeks

The Royal Mail will not investigate postal delay until the following time has passed since dispatch:

UK - 15 business days

Europe - 20 business days

Rest of World - 25 business days

Unreasonable postal delay and loss are very rare but we are unable to refund until the timescales immediately above have been reached.  However we will do all we can to help in the meantime so please contact us if you have any queries.

Combined postage

We are happy to combine postage on multiple orders

Packaging

We package our items carefully to avoid the risk of damage. In order to keep postal costs down we may recycle strong cardboard boxes which originally contained other products amd which may bear commercial brand names not related to our products.

Customs

We are not VAT registered and therefore do not administer VAT on national or European sales and purchases. We take no responsibility for Customs costs or other duties at any international destination.